I ordered 2 iPhone charger plugs

[Lilly2]

I ordered two new iPhone charger plugs on the 25th of December and they took the money out of my account but still no email at all?

[pgn · Accepted solution]

Hi @Lilly2 - tracking for accessories is not great with O2: https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Accessory orders

If you’ve ordered an accessory, you won’t be able to track your order. But don’t worry, it’ll be with you before long.

Plus the Christmas Rush has probably delayed it somewhere in Royal Mail's network.

You could contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Good luck!