I need help!

Lovina · ‎19-09-2023

Ported to O2 from Lyca and can’t seem to receive text or use iMessage or FaceTime!

jonsie · ‎19-09-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-09-2023

@Lovina

Settings >Phone >My Number, Edit, save and reboot, or reset your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lovina · ‎20-09-2023

Didn’t work 😞

When I turned my phone on this morning, I realised that I can receive sms but I can’t access my FaceTime and iMessage

MI5 · ‎20-09-2023

@Lovina

That will be because your number is wrong in the settings above or no number is listed in "start conversations from".

If you cannot edit or add your number you need to try resetting your network settings first and if that fails, you will need to get a new sim from O2.

Quickest way is to pop in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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