I’m abroad

[Akhlaq_shah]

I’m abroad in Pakistan my phone isn’t working??

[Bambino]

@Akhlaq_shah What phone do you have? Do you have your mobile data switched on in your settings? Is roaming enabled on your account? You can call customer service using Skype using the numbers in this link: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 won't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[Cleoriff]

Not sure what happened to this thread. It was posted at 9.04am and I answered it at 9.13am

Cleoriff (Level 94: Supreme) posted a new reply in Pay As You Go on **Personal info**20 09:13:

Re: I’m abroad

What sort of phone do you have @Akhlaq_shah ?

You probably have a roaming bar on your account and you need to contact O2 to lift the bar

All numbers including Skype are in this guide Guide: Coronavirus Community Help and Support 

If you have an iPhone, try changing the APN to "mobile.o2.co.uk" or if PAYG "payandgo.o2.co.uk

These are the rates for Pakistan

http://international.o2.co.uk/internationaltariffs/travelling_abroad# 

Now when I go to that email, I get Access denied message!!

[MI5]

It’s been moved but answers not moved with it.

[Bambino]

There were no replies visible when I posted, @Cleoriff 

[Cleoriff]

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@MI5 wrote:
It’s been moved but answers not moved with it.

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Not sure it was moved @MI5?  If you look at the email I posted, it was already in the PAYG section.

Also, if a thread is moved, you don't normally get an Access Denied message? That happens if posts are removed.

Not bothered really...just weird.

[MI5]

Yes, very strange.