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sibipaul · ‎03-02-2023

Hi...

Recently I bought a sim...

Today I recharged and activated it with 10 pounds...

After the amount credited, O2 send me a message as "We are taking 10 Pounds and giving you 7GB data..."

I don't know why they do that...

Actually I don't need the data...

How can I get the money back...

I have not used a single KB of the data they given...

This happened just now...

Also they messaged me like...

" Keep sufficient balance, we'll take another 10 pound after few days..."

What to do...?

Kindly help...

Thanks...

MI5 · ‎03-02-2023

@sibipaul

Credit is exchanged for allowances which is the only type of tariff that O2 do.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

There are no refunds rither.

If you want a basic PAYG you need to look at giffgaff or 1pMobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2023

@sibipaul

Credit is exchanged for allowances which is the only type of tariff that O2 do.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

There are no refunds rither.

If you want a basic PAYG you need to look at giffgaff or 1pMobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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