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I keep putting money on but top up doesn’t work

Claire46
Level 1: Joiner
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‎04-09-2023 21:25

‎04-09-2023 21:25

The last 2 months I have topped up my sons phone 4 times. I have changed the tariff and topped up but The mobile data still isn’t working. We have tried turning the phone off/on but still no mobile data. The credit has gone from £10 to £8 when not even been used. 

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MI5
Level 94: Supreme
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‎04-09-2023 21:32 - edited ‎04-09-2023 21:33

‎04-09-2023 21:32 - edited ‎04-09-2023 21:33

@Claire46 This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Big Bundles | Help & Support | O2

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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