I haven’t been getting my Tarrif for two months after changing it to a different Tariff (PayAsYouGo)

[Sadi3]

Hi,

I’m unsure if I will get the help, advice or response I need on here but it’s worth a try seeing as I have not had a response or been able to get help anywhere else,

I changed my tariff two months ago and have had nothing but trouble with O2 since.

every time I Top up with £15 (the tariff i changed to; from £10), I receive a text from O2 as I usually would stating I have gotten my Tariff. However, the text message indicates that the tariff used is the £10 which I changed from Two months ago.

After receiving this message I have attempted to re-change my Tariff to the £15 one, To which I receive the usual text informing my the tariff has changed.

Not once in this past TWO MONTHS, have I received either the tariff I need or the tariff I used to pay, they take the £10 for the previously chosen tariff and I’m stuck with £5 to make it last for the month.

I have been into the Leicester Store to ask for help and I was told to call 444, which I cannot do as I don’t have my tariff, 

Please somebody help or I will be forced to leave O2 as I can’t have them stealing my money every month and not recognising the glitch/issue with my Top-up.

Regards,

An Furious Customer.

[MI5 · Accepted solution]

@Sadi3 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.