I have left O2 and have an outstanding bill

[MT11]

Hi, I need to pay my final bill. I have left O2. I can;t get into MyO2 app, probably because I have left O2, but I am getting chased to pay my final bill. I just want to pay it but cannot.

The phone number is not working, when I call it I am asked to key in my mobile number - it then says it is not recognised.

Please advise.

[Cleoriff · Accepted solution]

@MT11 

You need to borrow a phone and ring Payment Management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Or you can use Skype to call Guide: A Guide to Skype 

[Enlli]

Try Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB) 

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

they should be able to help you