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Level 1: Joiner
Posts: 1
Registered: ‎01-12-2019
Accepted Solution

I have a new pay as you go SIM. I can't top up

I have a new pay as you go SIM. I have tried two credit cards to top it up. Both on mobile and on laptop. 

 

It's not working.

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Posts: 101,927
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: I have a new pay as you go SIM. I can't top up

@BD 

You must do your first topup with a voucher. After that you can topup online. 
Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,016
Registered: ‎18-02-2016

Re: I have a new pay as you go SIM. I can't top up

Hey @BD how did you get on with this one? Have to been able to top up successfully? 

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