Solved: Re: I have a new pay as you go SIM. I can't top up

BD · ‎01-12-2019

I have a new pay as you go SIM. I have tried two credit cards to top it up. Both on mobile and on laptop.

It's not working.

MI5 · ‎01-12-2019

You must do your first topup with a voucher. After that you can topup online.
Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-12-2019

@BD

You must do your first topup with a voucher. After that you can topup online.
Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎03-12-2019

Hey @BD how did you get on with this one? Have to been able to top up successfully?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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