Solved: I have a new pay as you go SIM. I can't top up

BD · ‎01-12-2019

I have a new pay as you go SIM. I have tried two credit cards to top it up. Both on mobile and on laptop.

It's not working.

MI5 · ‎01-12-2019

You must do your first topup with a voucher. After that you can topup online.
Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-12-2019

@BD

You must do your first topup with a voucher. After that you can topup online.
Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎03-12-2019

Hey @BD how did you get on with this one? Have to been able to top up successfully?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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I have a new pay as you go SIM. I can't top up

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