This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I forgot to Top Up and now my number doesn't work!

Go to solution
theboyneill
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎23-07-2020 22:15

on ‎23-07-2020 22:15

Hi all!

 

So I forgot to top up and now it says my Sim is not provisioned... I've tried to login into my o2 account and can't get access because they need to send me a text code...which I can't recieve... I've no landline to call customer services... has my number been deleted because I forgot to top up??? Help!!!!

Message 1 of 4
996 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to theboyneill
  • 154238 Posts
  • 658 Topics
  • 29424 Solutions
Registered:

on ‎23-07-2020 22:40

on ‎23-07-2020 22:40

@theboyneill 

Maybe it's just failed.

Call or pop in store to get a free replacement to check.

Take some ID if you go in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 4
986 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 154238 Posts
  • 658 Topics
  • 29424 Solutions
Registered:

on ‎23-07-2020 22:20

on ‎23-07-2020 22:20

@theboyneill 

Your sim would be disconnected if it wan't used for 6 months.

You can use Skype to contact O2 to reconnect you.

Details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
993 Views
0 Kudos

Go to solution
theboyneill
Level 1: Joiner
In response to MI5
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎23-07-2020 22:22

on ‎23-07-2020 22:22

Oh no... I literally only just forgot, should've topped up at the weekend... this is my second month on PAYG... must be something else then...
Message 3 of 4
990 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to theboyneill
  • 154238 Posts
  • 658 Topics
  • 29424 Solutions
Registered:

on ‎23-07-2020 22:40

on ‎23-07-2020 22:40

@theboyneill 

Maybe it's just failed.

Call or pop in store to get a free replacement to check.

Take some ID if you go in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
987 Views
0 Kudos
Top Kudoed Authors
View All
Top