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I don't get voice message alerts

Tara5
Level 1: Joiner
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on ‎25-09-2020 14:51

on ‎25-09-2020 14:51

Hi!  When someone leaves me a message on my phone I can retrieve it by dialling 901.  I just have no idea when someone has left me a message as I don't get an alert.  Any ideas how I can set this up?  Thanks! 

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MI5
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on ‎25-09-2020 14:54

on ‎25-09-2020 14:54

@Tara5 

Try resetting your voicemail.

Help here Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎25-09-2020 14:58

on ‎25-09-2020 14:58

@Tara5

You can set this up by dialing voicemail on 901


Then option 2
Then *
Then Option 4
Then Option 1
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Martin-O2
Former Staff
In response to madasaf1sh
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on ‎28-09-2020 12:03

on ‎28-09-2020 12:03

Hey @Tara5 do you still need some help with this one or things sorted now? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MI5
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In response to Martin-O2
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on ‎28-09-2020 12:09

on ‎28-09-2020 12:09

@Tara5 

For clarity, are you wanting call alerts or a voicemail notification.

You cannot have both, it's one or the other as outlined in the guide I linked to above?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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