I changed tariff
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on 11-08-2021 15:36
- I changed tariff, topped up yesterday and o2 took out my £10 and now my balance is 0pounds, why? I would like to have my money back
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on 11-08-2021 15:51
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on 11-08-2021 15:51
When was your renewal date, and did you have the funds for the tariff at renewal?
You can also speak to customer services on 4445 to understand more
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 11-08-2021 15:52
Credit is taken for allowances.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
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on 13-08-2021 17:22
So you are saying is that if you don't any credit on the phone when you change tariff, when you add credit onto the phone AFTER the tariff change, the system will take out £10 for the replaced tariff allowance (even though you are on a new tariff) and then a further £10 to fund the new tariff?

