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I changed tariff

Weron2009
Level 1: Joiner
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on ‎11-08-2021 15:36

on ‎11-08-2021 15:36

  • I changed tariff, topped up yesterday and o2 took out my £10 and now my balance is 0pounds, why? I would like to have my money back
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madasaf1sh
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on ‎11-08-2021 15:51

on ‎11-08-2021 15:51

@Weron2009 


When was your renewal date, and did you have the funds for the tariff at renewal?  


You can also speak to customer services on 4445 to understand more

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎11-08-2021 15:52

on ‎11-08-2021 15:52

@Weron2009 

Credit is taken for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Angie_B
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on ‎13-08-2021 17:22

on ‎13-08-2021 17:22

So you are saying is that if you don't any credit on the phone when you change tariff, when you add credit onto the phone AFTER the tariff change, the system will take out £10 for the replaced tariff allowance (even though you are on a new tariff) and then a further £10 to fund the new tariff?

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