I am being charged wrongly for O2 travel fee when I am in the UK and never used it for once

[Gracie2]

I am being charged for O2 travel that I never used. This is quite just too much for me at this time and I am thinking of ending my use of O2 network really. Please can someone answer me here? I have tried to call O2 agents severally but it takes so long to reach them.

[MI5]

@Gracie2 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[pgn]

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@Gracie2 wrote:

I am being charged for O2 travel that I never used. This is quite just too much for me at this time and I am thinking of ending my use of O2 network really. Please can someone answer me here? I have tried to call O2 agents severally but it takes so long to reach them.

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Out of interest, do you live near a port? It is possible, if you have O2 Travel Bolt-On active on your account, that even by briefly picking up a WiFi signal from a cruise or ferry that you roamed briefly - then O2 Travel would kick in and boom, £6 on your account. Had the same when in a ferry across the Irish sea and the phone picked up Manx Telecom for a brief time, which was not included in the PAYG  allowances, @Gracie2 

[Oxonian]

@Gracie2 

Or to follow-up on @pgn's question, do you perchance live in Northern Ireland ?