on 21-12-2018 14:22
I have had an extremely frustrating time trying to *give* money to 02.
Situation is as follows:
So, question ... how do you top up a PAYG SIM when it is not physically accessible to you??
I have never had so many issues tyring to give money away before!
Thanks in advance for anyone who can help here.
Solved! Go to Solution.
21-12-2018 14:51 - edited 21-12-2018 14:53
21-12-2018 14:51 - edited 21-12-2018 14:53
Haha - after two days of Online Chat frustrations, I am most definitely thinking of another supplier !
Have just left a message for the gate installer to come back and swap the SIMs over. I'll make sure I register the SIM when I buy it in the (Vodafone) shop. Thanks for the prompt help everyone.
I'm still totally baffled as to how O2 can't (once they have validated my identity - which they have done several times now), not link the SIM to My O2 accout and let me give them some money. Hey ho...
on 21-12-2018 14:55
on 21-12-2018 14:55
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 21-12-2018 14:57
on 21-12-2018 14:57
Indeed - its fine !
on 21-12-2018 16:19
on 21-12-2018 16:19
Quick update for anyone else who faces the same catch-22 in future...
I just went to a local ATM on the off-chance of being able to top-up there and it worked first time. This was using the same payment card that was being rejected by O2's online and phone-based automated systems, and has been accepted at numerous(far too many in fact) other places in the run up to Christmas.
No need for a top-up card, inbound SMS message to be re-entered or other such shenanigans.
Strange eh?
on 21-12-2018 16:35
on 21-12-2018 16:35
21-12-2018 16:38 - edited 21-12-2018 16:39
21-12-2018 16:38 - edited 21-12-2018 16:39
Not a clue which tarriff it's on ! I'm assuming basic PAYG but not sure how I can tell without having it registered.
I can however find credit balance and set alerts for low credit via SMS interface into the gate management system, so think I'm covered now.
on 21-12-2018 16:41
on 21-12-2018 16:41
on 21-12-2018 17:08
on 21-12-2018 17:08
Hindsight is wonderful and an option would have been to get the gate installer to register the sim in the first place as you intend to do with your new network but of course you weren't to know that. However I would have expected your engineer or the manufacturer to know that all sims have to be registered by receipt of a text message no matter the network.
Another option after the initial top up by voucher (as far as I'm aware only O2 have this stupid glaringly obvious system error!) would be to call O2 for the balance every month but there again, I suspect the sim fitted would be a big bundle sim which would require a £10 top up every month.
Personally, in your situation, I would be straight on the phone to the gate installer, get a date for a sim change and take a trip into town to get a sim registered for any network, making sure of course that it is a suitable sim where you keep the credit. The sim will of course remain active (by that I mean it will be in continual use) and so negate the need to make a chargeable call/text every 6 months.
Let's hope you can get this done before Christmas, just awful when you have a new toy and can't use it.....
on 21-12-2018 17:58
on 21-12-2018 17:58
Slightly off topic but this is regarding PAYG and top up
We are constantly told the first top up does NOT have to be a voucher.
Even when I edited the guidelines, I checked again and the answer was NO...you can top up via any method
Just shows how much CS know!!
Veritas Numquam Perit
on 21-12-2018 18:01
on 21-12-2018 18:01