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Level 1: Joiner
Posts: 2
Registered: ‎05-12-2018

How to stop service notifications..?

[ Edited ]

I've spoken to four different advisors now in o2 customer service, and while balance notifications have been stopped, they cannot stop my data usage notifications, nor can I see any option within my iPhone settings to prevent them.

 

Service Message

 

This is an example of what I'm currently waking up to in the morning, which may have lit up my screen since the early hours and depleted my battery significantly, or drained it completely - the screens remains lit until I hit dismiss.

 

Does anybody have any experience of how to stop this?

 

Many thanks for any guidance you can offer.

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Posts: 89,723
Topics: 745
Registered: ‎14-01-2013

Re: How to stop service notifications..?

@TakeTheHighRoad

 

Sorry I thought these could only be stopped by O2 customer services....

*The Game Is On*

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Posts: 103,968
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: How to stop service notifications..?

@TakeTheHighRoad 

Probably not possible to stop unless you change tarif.

If not on already, the classic 321 tariff mayy suit you ?

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=classicpayasyougo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: How to stop service notifications..?

@TakeTheHighRoad Only customer service can stop them for you 

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Level 4: Observant
Posts: 168
Registered: ‎04-08-2016

Re: How to stop service notifications..?

Ring customer services
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Anonymous
Posts: 0

Re: How to stop service notifications..?

As I have previously already stated 

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Posts: 89,723
Topics: 745
Registered: ‎14-01-2013

Re: How to stop service notifications..?

As did I....innocent

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: How to stop service notifications..?

Hi @TakeTheHighRoad, I was wondering if you'd made any progress with those notifications? Do come back and let us know how you're getting and and if you'd like further advice slight smile

 

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Level 1: Joiner
Posts: 2
Registered: ‎05-12-2018

Re: How to stop service notifications..?

I’m no further forward.

 

Customer services have told me they cannot be stopped, and when escalated to a level two advisor, they instructed me to reset my network settings.

 

Banging my head against a brick wall.

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Posts: 103,968
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: How to stop service notifications..?

They can’t be stopped on the old web daily tariffs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)