05-12-2018 18:36 - edited 05-12-2018 18:38
05-12-2018 18:36 - edited 05-12-2018 18:38
I've spoken to four different advisors now in o2 customer service, and while balance notifications have been stopped, they cannot stop my data usage notifications, nor can I see any option within my iPhone settings to prevent them.
This is an example of what I'm currently waking up to in the morning, which may have lit up my screen since the early hours and depleted my battery significantly, or drained it completely - the screens remains lit until I hit dismiss.
Does anybody have any experience of how to stop this?
Many thanks for any guidance you can offer.
on 05-12-2018 18:38
Sorry I thought these could only be stopped by O2 customer services....
Veritas Numquam Perit
on 05-12-2018 18:40
Probably not possible to stop unless you change tarif.
If not on already, the classic 321 tariff mayy suit you ?
https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=classicpayasyougo
on 05-12-2018 18:46
on 05-12-2018 18:46
@TakeTheHighRoad Only customer service can stop them for you
on 05-12-2018 21:46
on 05-12-2018 22:28
As I have previously already stated
on 05-12-2018 22:47
on 05-12-2018 22:47
As did I....
Veritas Numquam Perit
on 06-12-2018 20:46
Hi @TakeTheHighRoad, I was wondering if you'd made any progress with those notifications? Do come back and let us know how you're getting and and if you'd like further advice
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on 06-12-2018 20:52
on 06-12-2018 20:52
I’m no further forward.
Customer services have told me they cannot be stopped, and when escalated to a level two advisor, they instructed me to reset my network settings.
Banging my head against a brick wall.
on 06-12-2018 20:53
on 06-12-2018 20:53