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20-04-2023 17:29
I won't be leaving just yet, but I am a study abroad student leaving next month to go home. After I pay my tariff one last time next month I won't be using O2 anymore.
The website states I can get a refund on my balance if I leave. Should I be doing that after I pay my last tariff? Do I need to wait until the next billing period (in June) to do so? I will be home in the USA at that point and likely will have discarded the sim card.
If I can get a refund, will O2 accept non-UK banking information, or something like PayPal or Venmo?
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20-04-2023 18:11
That is only if you are switching to an O2 contract.
Otherwise, my statement above is correct.
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20-04-2023 17:31
There are no refunds on PAYG.
If on contract, you will need to cancel your account Guide: Cancelling Your Contract
Any refunds due will be returned to the bank account you are currently paying from.
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20-04-2023 17:35
Hi MI5, thanks for your quick response.
I do not believe this is correct. The 'Leaving O2' page has a section about getting PAYG refunds on your credit: https://www.o2.co.uk/help/account-and-billing/leaving-o2
Should I call them on my US phone? Or how would this work?
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20-04-2023 18:11
That is only if you are switching to an O2 contract.
Otherwise, my statement above is correct.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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20-04-2023 18:21
Are you sure? I can't find where it states this, but perhaps I just missed it.
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20-04-2023 18:42
There are only provisions for refunds when switching to an O2 monthly contract or in certain circumstances, when switching to another provider.
I'm 100% sure that you cannot just get any unused credit returned to any bank account at all.
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20-04-2023 18:47
Ok! I'll trust you on this one, it makes sense and is disappointing but oh well.
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20-04-2023 18:51
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20-04-2023 18:57
Sorry it's not what you wanted to hear @buran
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