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How to Cancel Auto Top Up from My o2

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Coralboy
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on ‎24-05-2022 15:21

on ‎24-05-2022 15:21

How can I remove my bank card details from My o2 so that the phone no longer tops up automatically?

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MI5
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on ‎24-05-2022 15:40

on ‎24-05-2022 15:40

@Coralboy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎24-05-2022 15:40

on ‎24-05-2022 15:40

@Coralboy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Coralboy
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on ‎24-05-2022 16:17

on ‎24-05-2022 16:17

Thanks for the response. However I went into the account before posting the question but couldnt find the correct method. Perhaps it is made difficult for a reason! Thanks for your help.

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MI5
Level 94: Supreme
In response to Coralboy
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on ‎24-05-2022 16:36

on ‎24-05-2022 16:36

It can only be dome by O2 @Coralboy 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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