How to Cancel Auto Top Up from My o2

[Coralboy]

How can I remove my bank card details from My o2 so that the phone no longer tops up automatically?

[MI5 · Accepted solution]

@Coralboy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

[Coralboy]

Thanks for the response. However I went into the account before posting the question but couldnt find the correct method. Perhaps it is made difficult for a reason! Thanks for your help.

[MI5]

It can only be dome by O2 @Coralboy