Re: How long to unlock phones

Mundo · ‎08-09-2018

I have 2 phones with 02, one pay and go and one pay monthly

I submitted a request to have both of them unlocked and wondered how much longer it will take as it has been a couple of days now

I already have the PAC for them so I can keep my numbers when going to another provider

Also will the PAC change once they have been unlocked

MI5 · ‎08-09-2018

PAC won't change but will expire after 30 days.
@EmilieT will need to help with the unlocking as there are problems currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Mundo · ‎08-09-2018

Thanks

EmilieT · ‎10-09-2018

Hi @Mundo, I'd happily get someone to check this for you and see how we can help further, so I just sent you a Private Message on the forum to get a bit more info first

Thanks @MI5 for the mention

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Mundo · ‎10-09-2018

Hi

Got the codes for both phones but only one has unlocked

I have had two attempts at the other one but it says it is incorrect

What do I need to do now

Cleoriff · ‎10-09-2018

@Mundo wrote:
Hi
Got the codes for both phones but only one has unlocked
I have had two attempts at the other one but it says it is incorrect
What do I need to do now

@EmilieT?

Veritas Numquam Perit

Mundo · ‎10-09-2018

Had a chat with o2 and they asked me to request another code, but the link they gave me says it has a problem after I have entered all my details

EmilieT · ‎10-09-2018

@Mundo, I've replied to your Private Message just now, we'll check what's going on with that second phone for you!

Thanks @Cleoriff for the mention

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Mundo · ‎10-09-2018

Called o2 again and they referred me to the same link again which is not working

Not looking good

jonsie · ‎10-09-2018

The real concern is if the code/incorrect code has been entered too many times in which case the phone could now be hardlocked.

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