Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎14-01-2017

Re: How does the 6 month rule work exactly?

Just had one of my o2 payg sim on the 321 tariff disconnected under the 6 month rule

I was using the sim for data only 1p per megabyte and had last used data less than 2 months back but had never made calls or sent text messages

when i called o2 to find out why i was told data does not count under the 6 month rule and that it had to be a call

I asked if a text message would count and was told only a call would count

O2 gave me very good service as they reconnected the sim and reinstated the credit and i then made a chargeable call

This is a bit of a problem if only a call counts as i use one of these sims in my car tracker which is not accessable for obvious reasons and it cannot make calls but just reports the vehicle position every 10 seconds using the 2g gprs network and consumes approx 50mb a month costing 50p

It can send an sms with vehicle position if i phone it and hang up so i will do this and hope the sms counts under the 6 month rule that sim has not been cut off yet and i hope the text works to keep it connected.

Highlighted
Posts: 100,364
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: How does the 6 month rule work exactly?

@iancewers 

It's a chargeable call or text.

These rules were in place before mobile data was invented so data use doesn't always trigger a usage on the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎14-01-2017

Re: How does the 6 month rule work exactly?

@MI5 

 

Thank you for your help with this

 

Good to know that a text message will keep the sims active.