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How do i get my o2 phone working for internet and phone

treez
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Hi,

I bought a Samsung SM-J330FN from an o2 shop in may  2018. I payed for some internet and phone service but  it has now run out.

The phone number is xxxxxxxxxx.

 

I only need it for occasional phone calls, and very occasional internet and email.

How do i get it set up?

 

I actually also have a small mobile phone on o2 pay-as-you-go which i carry around all the time, (because its nice and small)  and this will be my main device, as i find the SM-J330 is too big to carry around often. (but the small mobile phone has no internet)

 

Kind Regards,

Andy

 

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Cleoriff
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@treez 

You may have lost the number if you haven't used it for over 6 months.

Give O2 a call on any of the numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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treez
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Thanks, i gave o2 a call on the number you kindlky supplied. They took my sim number and said they'd give me the £7 credit  that i had before my phone number got "disabled". But now when i turn the phone on and try and send an email from google mail...it wont let me, it says "checking info".

 

Do you know how to solve?

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Cleoriff
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@treez 

Did you get your old number back? Or did O2 suggest it would be back in a few days?

The only thing I can suggest without further, info is to keep rebooting your phone.

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treez
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..they didnt say my number had changed.

The phone , (i keep rebooting it), still says "checking info" and wont let me use the internet.

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Cleoriff
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@treez 

Then it's another call to O2. All numbers in this guide Guide: Coronavirus Community Help and Support Sorry about that, though it's obvious something went badly wrong when you spoke to them before.

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