I bought a Samsung SM-J330FN from an o2 shop in may 2018. I payed for some internet and phone service but it has now run out.
The phone number is xxxxxxxxxx.
I only need it for occasional phone calls, and very occasional internet and email.
How do i get it set up?
I actually also have a small mobile phone on o2 pay-as-you-go which i carry around all the time, (because its nice and small) and this will be my main device, as i find the SM-J330 is too big to carry around often. (but the small mobile phone has no internet)
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Thankyou to good members of the community.
I rebooted as kindly advised and the phone is now getting connection...i dialled 4444 to topup, i press "1" (from the options given verbally by the automated talker) so that i can top-up....but then it doesnt do anything.....then the automated phone call just says it didnt get an input........is trhere like a return key...so i should press one then return?
I say "Press", but its the touch sensitive screen thing.,.....i touch "1", and "1" comes up on the screen confirming that i pressed it, but the automated call answerer on 4444 doesnt get the "1".
Do you know what's wrong?
i Thanks for your reply.....i just brought the smartphone into myo2, and topped it up with £30 on the internet...but the balance still says £0 on myo2
When i transferred the smartphone into myo2, i got sent the 6 digit code to my smartphone and i input that to allow the smartphone to come into myo2.
Do you know why myo2 still says "£0"?
I have a top up transaction reference...
"Your top up transaction reference is CTMSO2Wclfluvorhdin5."
OK....sorry to keep asking like this...myo2 still says my smartphone has £0 credit even though i just topped it up with £30 on the web.
However, i was able to make a call from my smartphone to my small phone......so it must have had credit...in fact, when i press "show balance" ..on the smartphone, it says i have £20 credit left.......the call i made was only a few seconds...so howcome i topped up with £30 and the phone says i only have £20 credit?.....did that call of a few seconds cost £10?
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