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Posts: 70,510
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Registered: ‎14-01-2013

Re: How do i get my o2 phone working for internet and phone


@MI5 wrote:

@treez it would be difficult to receive a text if you had been disconnected? 

 


Yes that would be nigh impossible? Confused

*The Game Is On*


Posts: 68,927
Topics: 545
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Registered: ‎04-01-2009

Re: How do i get my o2 phone working for internet and phone

Level 1: Joiner
Posts: 7
Registered: ‎22-04-2019

Re: How do i get my o2 phone working for internet and phone

Thankyou to good members of the community.

I rebooted as kindly advised and the phone is now getting connection...i dialled 4444 to topup, i press  "1" (from the options given verbally by the automated talker)  so that i can top-up....but then it doesnt do anything.....then the automated phone call just says it didnt get an input........is trhere like a return key...so i should press one then return?

 

I say "Press", but its the touch sensitive screen thing.,.....i touch  "1", and "1" comes up  on the screen confirming that i pressed it, but the automated call answerer on 4444 doesnt get the "1".

 

Do you know what's wrong?

Posts: 87,130
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: How do i get my o2 phone working for internet and phone

I'd go buy a top up voucher from your local newsagents.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,927
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: How do i get my o2 phone working for internet and phone

Do you have online banking or have you tried via the My O2 app

Guide How to Top Up (PAYG) 

Level 1: Joiner
Posts: 7
Registered: ‎22-04-2019

Re: How do i get my o2 phone working for internet and phone

i Thanks for your reply.....i just brought the smartphone into myo2, and topped it up with £30 on the internet...but the balance still says £0 on myo2

 

When i transferred the smartphone into myo2, i got sent the 6 digit code to my smartphone and i input that to allow the smartphone to come into myo2.

 

Do you know why myo2 still says "£0"?

 

I have a top up transaction  reference...

 

"Your top up transaction reference is CTMSO2Wclfluvorhdin5."

Level 1: Joiner
Posts: 7
Registered: ‎22-04-2019

Re: How do i get my o2 phone working for internet and phone

[ Edited ]

OK....sorry to keep asking like this...myo2 still says my smartphone has £0 credit even though i just topped it up with £30 on the web.

 

However, i was able to make a call from my smartphone to my  small phone......so it must have had credit...in fact, when i press "show balance" ..on the  smartphone, it says i  have £20 credit left.......the call i made was only a few seconds...so howcome i  topped up with £30 and the phone says i only have £20 credit?.....did that call of a few seconds cost £10?

Posts: 87,130
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: How do i get my o2 phone working for internet and phone

£10 of your top up would have been taken for a bundle of calls, texts and data. The £20 will remain as credit to buy next month's bundle if it's not used for calls which aren't included in your bundle. Your MyO2 will catch up and show the correct balance after an hour or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 87,130
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: How do i get my o2 phone working for internet and phone

Help and info for bundles here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=bigbundles
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)