on 16-11-2018 03:45 - last edited on 19-11-2018 10:02 by EmilieT
Credit disappearing My sim card only had it 1 week Topped up and credit disappeared never used it made no calls nothing hadn't even been to the store to get an E top up card This happened wth my old sim I unticked the box Data Roaming and this worked but not on this sim card
Solved! Go to Solution.
on 16-11-2018 06:27
Which tariff are you on?
Big bundles take credit in exchange for allowances. Check in your MyO2 to see if you have calls, texts and data available.
However, if you're on the Classic 321 tariff, you need to turn off mobile data completely, except when you need to use it, not just data roaming.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 19-11-2018 10:05
Good morning @Poppy666, and welcome to the forum There's some good advice above, please take a look and let us know if it helps you understand your credit better or if you'd like some more help!
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