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How do I speak to 02 agent to get my credit back

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Carnhillutp10
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‎17-04-2020 13:24

‎17-04-2020 13:24

I don't know how to get my credit back I am owed £14:10 can I speak to 02 agent

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jonsie
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‎17-04-2020 13:37

‎17-04-2020 13:37

you need to call

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 94795 Posts
  • 611 Topics
  • 7069 Solutions
Registered:

‎17-04-2020 13:37

‎17-04-2020 13:37

you need to call

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Carnhillutp10
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‎25-04-2020 19:26

‎25-04-2020 19:26

Yes I got £5 but not the £15 but I top up now on 6th of may.So hopefully it's fixed so thank youes for your help it was good customer service I received
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