How do I get Double data???

[Mac8]

New customer trying to get double data.

1. I put the SIM card in and tried to send a text to 2424 as required with "DOUBLE", wouldn't send.

2. I topped up £10 and immediately you chose my tariff for me. I had no option at this point.

3. I tried to send the text message again, it came up with a warning that it costs money to send the text. It looks like the text has been sent but no confirmation of the double data.

How long does this normally take?

[Cleoriff]

@Mac8 

Check this guide https://www.o2.co.uk/termsandconditions/rewards/pay-as-you-go-double-data-terms-and-conditions 

Call 4445 or

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[MI5]

@Mac8 

Pretty sure this offer ended back in June.

T&C's here https://www.o2.co.uk/termsandconditions/rewards/pay-as-you-go-double-data-terms-and-conditions

If you call 4445 customer services can check for you.