Solved: How do I close PAYG account as Mum died any advice

Skeggsy · ‎15-02-2021

Mum passed away so want to close her PAYG account and donate her phone to charity - any ideas on how to do this appreciated

MI5 · ‎15-02-2021

@Skeggsy

Sorry for your loss.

If she had auto top up enabled, you need to cancel this either with O2 or in her MyO2.

Then chuck the sim away and it will deactivate after 6 months.

Factory reset the phone and you can then give it away.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-02-2021

@Skeggsy

Sorry for your loss.

If she had auto top up enabled, you need to cancel this either with O2 or in her MyO2.

Then chuck the sim away and it will deactivate after 6 months.

Factory reset the phone and you can then give it away.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎15-02-2021

@Skeggsy Sorry to hear of your loss. You can use the number below to contact O2:

Bereavement Team Tel : 0800 0901 820

(Mon - Fri, 8am - 4.30pm excluding Bank Holidays)

I DO NOT WORK FOR O2

Skeggsy · ‎18-02-2021

Thanks so much for your help have taken the steps in your email

MI5 · ‎18-02-2021

You're welcome @Skeggsy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

How do I close PAYG account as Mum died any advice

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