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How do I change from Big Bundle to PAYG

Rees
Level 1: Joiner
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on ‎11-06-2021 18:43

on ‎11-06-2021 18:43

I am on a big bundle and I want to change to normal pay as you go as I rarely use my phone.  Can anyone tell me if this is possible or do I need to get a new sim? (If I need a new sim, is it possible to keep my number if I am on 02 and I get an O2 sim?)

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MI5
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on ‎11-06-2021 18:55

on ‎11-06-2021 18:55

@Rees 

Not possible with O2 unfortunately.

giffgaff is your best choice, or Tesco mobile, but you'll need a new sim from one of those and you'll need your PAC from O2 to keep your number. 

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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