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How can you change a £10 top up to a bundle as I wanted to continue my Bolton but got £10 credit in

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Tonyblakey
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on ‎01-11-2022 12:35

on ‎01-11-2022 12:35

I accidentally put credit on my phone instead of my monthly bill is there a way I can change it over to my monthly bolton

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MI5
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on ‎01-11-2022 13:41

on ‎01-11-2022 13:41

@Tonyblakey 

Your credit is taken on your anniversary date to renew your bundle.

It won't renew until then.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎01-11-2022 12:59

on ‎01-11-2022 12:59

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎01-11-2022 13:41

on ‎01-11-2022 13:41

@Tonyblakey 

Your credit is taken on your anniversary date to renew your bundle.

It won't renew until then.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tonyblakey
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on ‎02-11-2022 11:23

on ‎02-11-2022 11:23

Thankyou for your reply x

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Tonyblakey
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on ‎02-11-2022 11:26

on ‎02-11-2022 11:26

Thankyou for your reply  x

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Frank1952
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on ‎24-09-2023 04:13

on ‎24-09-2023 04:13

I have done the same.

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Oxonian
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on ‎24-09-2023 21:47

on ‎24-09-2023 21:47

@Frank1952 

 

It looks like @MI5 has given the link above :-

 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

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