on 27-01-2018 07:37
on 27-01-2018 07:37
I have two phones, a Motorola Moto G 3 and a Motorola G5. I use Big Bundle data tariffs for both.
When I try to use the G5 as a hotspot, it connects perfectly to other devices and I can browse without a problem.
When I try to do the same with my G3, it appears to connect as my devices can see it but when I try to browse, I get a message saying that I am not connected to the internet. The only difference that I can see is that the G5 connects to the 5Ghz band but the G3 connects to the 2.4 Ghz band and there is no option to change it as far as I can see.
Has anyone got any ideas how I can solve this?
on 29-01-2018 17:02
Well that hasn't worked either so I think that all I can do is take it up with Motorola. Thanks for your time and trouble.
on 29-01-2018 17:21
on 29-01-2018 17:21
on 31-01-2018 07:02
APN settings are o2 Pay and Go on both.
Just wondering if restoring to factory settings might do it. A bit drastic but other than returning the phone for repair, it's all I can think of.
on 31-01-2018 07:25
on 31-01-2018 07:25
@AnonymousI would contact Motorola before you send your phones anywhere motorola support
If the phones go for repair they will be restored to factory settings anyway. So best to see if you can get further advice from the manufacturers
Veritas Numquam Perit
on 31-01-2018 09:12
on 05-02-2018 16:05
on 05-02-2018 16:05
Hello @Anonymous just wanted to check how you're doing with the hotspot/Motorola issue and if you've had any progress since you last posted?
on 05-02-2018 21:23
on 05-02-2018 21:23
@Anonymous
This may sound like a daft one, but o2 do not fully advertise that it will work on Android on PAYG.
The info below is from there own website advising iPhone and windows on PAYG and Android and IPhone on Contract.
https://www.o2.co.uk/help/digital-services/personal-hotspot
If you’re a Pay As You Go customer, you can now tether up to five devices on your iPhone if you have:
On Windows Phone, you need to go to Settings, then tap Internet sharing, Share over, and Wifi. Then make sure Sharing is set to On.
@Marjo Could this be clarified and either the o2 site updated or the forum as it’s really confusing this.
Thanks
on 05-02-2018 21:34
on 05-02-2018 21:34
on 05-02-2018 21:39
on 05-02-2018 21:39
I think it’s hit and miss and depending on the firmware of the phone.
older Android phones won’t be getting updates therefore may be blocked some how using hotspot correctly. I know it’s only been recently it’s been updates for other phones as PAYG never used to allow it.
Contract have always allowed it which is why it works ok
on 05-02-2018 21:48
on 05-02-2018 21:48