Hi

[Mikeyw]

I got new SIM for PAYG and need to activate rolling plan

 I have logged into website and says I have no products or services under my o2. Have also tried logging onto the app and says account not set up yet?

Does this mean I can't use O2 priority yet?

When will account be ready to select rolling plan?

[Enlli]

Have you set up the payment method?

https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions

[MI5]

@Mikeyw 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2