Hi there

[J4eg]

The mast is still down in my erea how long will it take to fix it

[Cleoriff · Accepted solution]

Hi @J4eg No one can tell you that unfortunately. O2 don't give time scales for mast repairs.

You can keep checking here https://status.o2.co.uk/

Or download the network app and report via that route https://www.o2.co.uk/apps/my-network

[jonsie]

If you report it through the network app they will keep you updated by text.

[J4eg]

Will do

[Marjo]

Hi @J4eg, welcome to our forum! Please do post again if you have any further comments or questions. Hopefully the mast will be fixed soon in your area.

Cheers @Cleoriff & @jonsie! 

[J4eg]

Still down the mast no reply from anyone

[jonsie]

Going off the number of threads we have going it does seem a ridiculous amount of time if the mast is showing as down. Make the complaint as advised in one of your other threads.

Complain here