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Helping my mum swap sim

Will_B71
Level 1: Joiner
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Hi 

 

my mum has the oldest phone I’ve ever seen. It’s 15 years old and isn’t smart. Literally can only do texts and calls.

 

so I’ve an iPhone 7 she can have, but how can I arrange a new sim for her so she keeps her number, and can activate the iPhone? 

she tops up the phone in the post office so I guess it’s a pay as you go.

 

thank you.

 

(ps she’s not going to be able to arrange this herself , so I need to do it for her!)

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madasaf1sh
Level 67: Unsung hero
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@Will_B71 

 

You need to call 4445 from your mums phone and request a replacement sim, and then follow the instructions to do a sim swap

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5619 Posts
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Registered:

@Will_B71 

 

You need to call 4445 from your mums phone and request a replacement sim, and then follow the instructions to do a sim swap

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Will_B71 

How old is your Mum's sim?

It may be a triple which you can just push out the middle if not too old.

3-in-1-SIM

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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