Solved: Helping my mum swap sim

Will_B71 · ‎02-10-2021

Hi

my mum has the oldest phone I’ve ever seen. It’s 15 years old and isn’t smart. Literally can only do texts and calls.

so I’ve an iPhone 7 she can have, but how can I arrange a new sim for her so she keeps her number, and can activate the iPhone?

she tops up the phone in the post office so I guess it’s a pay as you go.

thank you.

(ps she’s not going to be able to arrange this herself , so I need to do it for her!)

madasaf1sh · ‎02-10-2021

@Will_B71

You need to call 4445 from your mums phone and request a replacement sim, and then follow the instructions to do a sim swap

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎02-10-2021

@Will_B71

You need to call 4445 from your mums phone and request a replacement sim, and then follow the instructions to do a sim swap

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎03-10-2021

@Will_B71

How old is your Mum's sim?

It may be a triple which you can just push out the middle if not too old.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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