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Help!

Lbart26
Level 1: Joiner
  • 1 Posts
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I needed to restart my tariff, I’ve topped up £10 , now it’s asking me to update my bank card which will debit a further £10. Is there anyway my top up balance can be used to restart my tariff. I don’t need to spend £20

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MI5
Level 94: Supreme
  • 147668 Posts
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@Lbart26 

Not on a rolling plan Pay As You Go: Introducing "Rolling Plans" 

Switch to a bundle to use credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Lbart26 

Not on a rolling plan Pay As You Go: Introducing "Rolling Plans" 

Switch to a bundle to use credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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