Help with keeping phone number from expiring

[Ahmed]

Hi,

Currently I am out of the country and will be out for quite some time and topped up my phone and wanted to make a call back to the UK so that the sim card won't expire. I topped it up with £10 and tried to make a call however, I got a text saying that I have now got a £10 bundle (which I used to use in the UK) and now I can't seem to make a call back to the UK. I am now afraid that eventually my number will expire and want to prevent this from happening. Can someone help me out with this?

Thanks,

Ahmed

[Anonymous]

@Ahmed You will need to call customer service from any phone abroad using the number 

+44 344 809 0202

[Ahmed]

Thank you for the fast reply! I was wondering, will I be charged by calling the number?

[MI5 · Accepted solution]

@Ahmed
The PAYG number From abroad is +44 7860 980 202 but it is charged at international rates.
I'd suggest you use live chat http://www.o2.co.uk/contactus and ask them to convert your tariff to the classic 321 tariff and reinstate your £10 top up as credit.

[Ahmed]

On this http://www.o2.co.uk/contactus page, this is what it says:

Any ideas what I should do from here?

[Bambino]

@Ahmed You can call O2 customer service for free from any phone on +44800 032 1402.

Edit: FYI: I don't know how long you're planning to be out of the country, but you only have to make a chargeable call or send a text once every six months to keep your number active.

[MI5]

Try clearing you cache and cookies, log out and back in again or try a different browser.
The MyO2 app also has a link to live chat.

[Ahmed]

Changing browser worked well, thanks everyone for your help and time, the problem has now been sorted.

[MI5]

Pleased to hear it @Ahmed and welcome

[Anonymous]

Good to hear @Ahmed