Help - unlocking iphone6s - going in circles

[losingwill02]

Help.

my uncles old iphone 6 broke last week (yup this is a sob story) - he stays 2 housr away form me and is looking after our 94 year gran who is shielding.

he used his neighbours phone to call me to let me know & I said dont worry his other niece had one he could get. 

So got phone but had to wait for him to post his sim up.

Put sim in(vodaphone) and iphone 6s is locked to 02 - saw that I could just use imei number & request an unlock (phone is several years old/ out of contract etc)

Couldnt do this online without an 02 account

So went an got 02 pay as you go

Placed request - was denied as no call had been made on that number

Toppe dup £10  and made some calls

Placed another request and I just get told a request has been submitted and refused.

Called apple - they told me to call 02 - no way at all of getting in touch with 02

What on earth do i do - have 2 vunerable indiviudals 2 hours away that dont have access to a phone - I cant set a phone up & 02 wont unlock this - I cant contact 02 to unlock it.

[losingwill02]

Thank you - very much - really really apprecaited

I'll just stay paitent

I  genuinely had no idea a phone that o2 would recycle for £30 - would cause so much hassle to unlock.

(I checked in case I could trade it in and buy a new refurbished one on vodaphone as a quicker way of getting mobile set up again for my uncle ) 

- I do some voluteer work on a friday at a food bank so I'll check when I get back in.

[LukasB]

@Cleoriff @losingwill02  I am on the case  In touch with the platinum gurus regarding this. 

[losingwill02]

Thank you so, so, so much  the fact you got in touch means a lot - I know  everything is upside down right now.

But for you to take the time to help & look at this - Thank you x a million 

[losingwill02 · Accepted solution]

A million thank you - I just got your message lucas - and the phone is now unlocked.

Ive popped my uncles sim in and thats it

I cannot express how thank for I am .

It mean I can get to the post office and get this down to my uncle & wee gran.

Thank you, thank you, thank you so so so so much

[Cleoriff]

Pleased it's sorted @losingwill02 

Well done @LukasB 

[LukasB]

haha @losingwill02 @Cleoriff I wish I had done anything cool but it was the gurus 

[losingwill02]

You did do something cool - you helped me out / took time to get in touch- when I was totally stuck!

My wee granny will try to send scone up for you once I say a guy helped me sort this out!! 🙂 

[LukasB]

@losingwill02  give her a kiss from me

[gmarkj]

Nice one @LukasB!