cancel
Showing results for 
Search instead for 
Did you mean: 

Help - unlocking iphone6s - going in circles

losingwill02
Level 3: Thinker
  • 9 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Help.

my uncles old iphone 6 broke last week (yup this is a sob story) - he stays 2 housr away form me and is looking after our 94 year gran who is shielding.

he used his neighbours phone to call me to let me know & I said dont worry his other niece had one he could get. 

 

So got phone but had to wait for him to post his sim up.

Put sim in(vodaphone) and iphone 6s is locked to 02 - saw that I could just use imei number & request an unlock (phone is several years old/ out of contract etc)

Couldnt do this online without an 02 account

 

So went an got 02 pay as you go

 

Placed request - was denied as no call had been made on that number

 

Toppe dup £10  and made some calls

 

Placed another request and I just get told a request has been submitted and refused.

 

Called apple - they told me to call 02 - no way at all of getting in touch with 02

 

What on earth do i do - have 2 vunerable indiviudals 2 hours away that dont have access to a phone - I cant set a phone up & 02 wont unlock this - I cant contact 02 to unlock it.


Message 1 of 19
3,833 Views
1 ACCEPTED SOLUTION

Accepted Solutions

losingwill02
  • 9 Posts
  • 1 Topics
  • 1 Solutions
Registered:

A million thank you - I just got your message lucas - and the phone is now unlocked.

 

Ive popped my uncles sim in and thats it

I cannot express how thank for I am .

It mean I can get to the post office and get this down to my uncle & wee gran.

Thank you, thank you, thank you so so so so much

View solution in original post

Message 14 of 19
3,990 Views
18 REPLIES 18

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Marjo's on holiday until the 9th @jonsie. Will tag @Martin-O2 and @LukasB 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 19
2,159 Views

LukasB
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @losingwill02 im sending you a private message on here as I will need a few more details

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 19
2,095 Views

losingwill02
  • 9 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Thank you!!

 

Message 5 of 19
2,089 Views

losingwill02
  • 9 Posts
  • 1 Topics
  • 1 Solutions
Registered:
Going to try and request an unlock again today - been 24hrs now since I went and got an o2 sim, have topped up £10 / made a few calls & texts...
Feeling so upset that I couldnt get my uncle & my wee gran connected and worried sick that they can only get in touch if they go to a neighbour to use the phone get in touch. If I could afford to go and just buy them a mobile I would.
Message 6 of 19
2,183 Views

losingwill02
  • 9 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Just tried again & just get the this imei has been already been submitted.


Completely stuck as to what to do...

 

Is this all just a big con by o2 to get folk to pay £10 to them??

- as the only service that worked flawlessy was topping up the o2 sim card I got.

Message 7 of 19
2,180 Views

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @losingwill02 

Have you read and replied to the private message @LukasB  sent you?

Veritas Numquam Perit

Girl in a jacket
Message 8 of 19
2,185 Views

losingwill02
  • 9 Posts
  • 1 Topics
  • 1 Solutions
Registered:

I did and that was so nice of someone to get in touch & help - some kindness & a offer of help goes such a long way.

 

Have gave him the info (initally just gave imei number as was a bit wary to provide more details) - but then realised he seem sto be one of the folk on this forum helping everyone out!

Message 9 of 19
2,211 Views

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@losingwill02 wrote:

I did and that was so nice of someone to get in touch & help - some kindness & a offer of help goes such a long way.

 

Have gave him the info (initally just gave imei number as was a bit wary to provide more details) - but then realised he seem sto be one of the folk on this forum helping everyone out!


Yes @LukasB is one of the community managers @losingwill02 . They have access to people who can sort this sort of issue out. We call on the managers when we realise we can do nothing else. wink

Veritas Numquam Perit

Girl in a jacket
Message 10 of 19
2,266 Views