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Help please.

Luke30
Level 6: Acolyte
  • 312 Posts
  • 92 Topics
  • 0 Solutions
Registered:

I have moved back to pay as you go from contract yesterday and I have tryed loging to the my o2 app and then it said that my o2 is not available but I thought if my o2 was not available then now I login to my o2 on o2s website? 

LGreenwood
Message 1 of 5
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TallTrees
Level 43: Bright Spark
  • 8291 Posts
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Registered:

Hi Luke  @Luke30 

Better have a word with customer services this morning.  Good time to call 08.00am 

Good luck best wishes 



HAPPINESS IS BEE SHAPED

Message 2 of 5
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MI5
Level 94: Supreme
  • 123852 Posts
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Registered:

Delete the app and reinstall it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 5
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Martin-O2
Community Manager
Community Manager
  • 7875 Posts
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Registered:

Hey @Luke30 did you manage to get the My O2 app working? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 5
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Luke30
Level 6: Acolyte
  • 312 Posts
  • 92 Topics
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Registered:

The my o2 app is working fine but the o2 community mobile site is not working because when I press the o2 community in support part of the my o2 app a Errer message comes up.

LGreenwood
Message 5 of 5
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