Solved: Having trouble with topping up

HHGTTG · ‎10-02-2023

My telephone App has signed me out and going online to MyO2 and signing in doesn't seem to show anywhere to top up like it usually does. Has something temporarily gone wrong with the system?

gmarkj · ‎10-02-2023

Not sure about the system @HHGTTG .

All of the ways we know about topping up are in this guide:

Guide How to Top Up (PAYG)

If you want, you can call customer services on 4445 or message them on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

Enlli · ‎10-02-2023

Strange.. but if you need to Top up urgently

Guide How to Top Up (PAYG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎10-02-2023

Not sure about the system @HHGTTG .

All of the ways we know about topping up are in this guide:

Guide How to Top Up (PAYG)

If you want, you can call customer services on 4445 or message them on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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