Haven't Recieved Text When I Get Extra Credit For December's Outage

[ste064]

Hi am waiting to top up but haven't recieved text saying i will get extra credit for december's outage.

[Bambino]

Not much point in waiting, @ste064. You're not going to get more than around £1.50.

[MI5 Level 94: Supreme · Accepted solution]

@ste064 all affected accounts will automatically get the 10% extra credit when you top up. The system will automatically detect if your number was affected by the issue.

[Shah]

I also haven't received anything how are supposed to recieve thisnif we a re pay monthly do we get money off our next bill(which should have been January's bill)

[Shah]

Sorry about the spelling mistakes. We should recieve the reinburment of this months bill due to the bad signal.outage in December 2018 by 02

[gmarkj]

Have you had your bill yet then @Shah?
I had mine over the weekend and it was on there...

[Bambino]

@Shah The reimbursement amount is a pittance. It will get to you at some point, but I wouldn't get concerned.

[jonsie Level 89: Distinguished]

Mine came on the january bill but it appears some got it on the December bill. It is marked on your bill as an outage payment for 6th December so it's easy to spot.

[ste064]

Ok thanks i am not expecting much a little extra credit helps though doesn't it?

[jonsie Level 89: Distinguished]

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@ste064 wrote:
Ok thanks i am not expecting much a little extra credit helps though doesn't it?

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sure does