Haven't Recieved Text When I Get Extra Credit For December's Outage

ste064 · ‎12-10-2013

Hi am waiting to top up but haven't recieved text saying i will get extra credit for december's outage.

Bambino · ‎31-03-2010

Not much point in waiting, @ste064. You're not going to get more than around £1.50.

I DO NOT WORK FOR O2

MI5 · ‎04-04-2012

@ste064 all affected accounts will automatically get the 10% extra credit when you top up. The system will automatically detect if your number was affected by the issue.

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Shah · ‎03-01-2019

I also haven't received anything how are supposed to recieve thisnif we a re pay monthly do we get money off our next bill(which should have been January's bill)

Shah · ‎03-01-2019

Sorry about the spelling mistakes. We should recieve the reinburment of this months bill due to the bad signal.outage in December 2018 by 02

gmarkj · ‎26-03-2014

Have you had your bill yet then @Shah?
I had mine over the weekend and it was on there...

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Bambino · ‎31-03-2010

@Shah The reimbursement amount is a pittance. It will get to you at some point, but I wouldn't get concerned.

I DO NOT WORK FOR O2

jonsie · ‎04-01-2009

Mine came on the january bill but it appears some got it on the December bill. It is marked on your bill as an outage payment for 6th December so it's easy to spot.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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