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Level 3: Thinker
Posts: 76
Registered: ‎12-10-2013
Accepted Solution

Haven't Recieved Text When I Get Extra Credit For December's Outage

Hi am waiting to top up but haven't recieved text saying i will get extra credit for december's outage.

Level 62: Glorious
Posts: 11,545
Registered: ‎31-03-2010

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

Not much point in waiting, @ste064. You're not going to get more than around £1.50.

I DO NOT WORK FOR O2

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Registered: ‎04-04-2012

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

@ste064 all affected accounts will automatically get the 10% extra credit when you top up. The system will automatically detect if your number was affected by the issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

I also haven't received anything how are supposed to recieve thisnif we a re pay monthly do we get money off our next bill(which should have been January's bill)
Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

Sorry about the spelling mistakes. We should recieve the reinburment of this months bill due to the bad signal.outage in December 2018 by 02
Level 38: Lively
Posts: 3,041
Registered: ‎26-03-2014

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

Have you had your bill yet then @Shah?
I had mine over the weekend and it was on there...
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Level 62: Glorious
Posts: 11,545
Registered: ‎31-03-2010

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

@Shah The reimbursement amount is a pittance. It will get to you at some point, but I wouldn't get concerned.

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Posts: 63,715
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Registered: ‎04-01-2009

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

Mine came on the january bill but it appears some got it on the December bill. It is marked on your bill as an outage payment for 6th December so it's easy to spot.

Level 3: Thinker
Posts: 76
Registered: ‎12-10-2013

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage

Ok thanks i am not expecting much a little extra credit helps though doesn't it?
Posts: 63,715
Topics: 530
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Registered: ‎04-01-2009

Re: Haven't Recieved Text When I Get Extra Credit For December's Outage


@ste064 wrote:
Ok thanks i am not expecting much a little extra credit helps though doesn't it?

sure does smiling