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Haven't Recieved Text When I Get Extra Credit For December's Outage

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ste064
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on ‎08-01-2019 04:29

on ‎08-01-2019 04:29

Hi am waiting to top up but haven't recieved text saying i will get extra credit for december's outage.

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MI5
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on ‎08-01-2019 06:17

on ‎08-01-2019 06:17

@ste064 all affected accounts will automatically get the 10% extra credit when you top up. The system will automatically detect if your number was affected by the issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
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on ‎08-01-2019 05:31

on ‎08-01-2019 05:31

Not much point in waiting, @ste064. You're not going to get more than around £1.50.

I DO NOT WORK FOR O2



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MI5
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on ‎08-01-2019 06:17

on ‎08-01-2019 06:17

@ste064 all affected accounts will automatically get the 10% extra credit when you top up. The system will automatically detect if your number was affected by the issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Shah
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on ‎08-01-2019 07:49

on ‎08-01-2019 07:49

I also haven't received anything how are supposed to recieve thisnif we a re pay monthly do we get money off our next bill(which should have been January's bill)
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Shah
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on ‎08-01-2019 07:51

on ‎08-01-2019 07:51

Sorry about the spelling mistakes. We should recieve the reinburment of this months bill due to the bad signal.outage in December 2018 by 02
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gmarkj
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on ‎08-01-2019 09:27

on ‎08-01-2019 09:27

Have you had your bill yet then @Shah?
I had mine over the weekend and it was on there...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
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on ‎08-01-2019 14:37

on ‎08-01-2019 14:37

@Shah The reimbursement amount is a pittance. It will get to you at some point, but I wouldn't get concerned.

I DO NOT WORK FOR O2



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jonsie
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on ‎08-01-2019 16:43

on ‎08-01-2019 16:43

Mine came on the january bill but it appears some got it on the December bill. It is marked on your bill as an outage payment for 6th December so it's easy to spot.

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ste064
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on ‎08-01-2019 17:10

on ‎08-01-2019 17:10

Ok thanks i am not expecting much a little extra credit helps though doesn't it?
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jonsie
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on ‎08-01-2019 17:36

on ‎08-01-2019 17:36

@ste064 wrote:
Ok thanks i am not expecting much a little extra credit helps though doesn't it?

sure does smiling

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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