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Have 2 PAYG sims with credit. Can I use swapmysim service to put in to 1 sim without losing credit?

Astra108
Level 1: Joiner
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Hi

I have an old sim that has £18 credit and also a new sim that has money in it too.

I understand you have the swapmysim service online but will I lose my credit if I do this?
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madasaf1sh
Level 78: King of Kings
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@Astra108

Simple answer is No you cant use this service at all

This service is only for new sims and lost / replaced sims.
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
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@Astra108 

You could call O2 and ask if they can transfer the credit from your old sim to the new one.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Astra108 

Choose which number you want to keep and transfer the credit to that SIM as the other one will be disconnected when the credit is transferred.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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