Re: H+ when I should get 4G

Welshyyyyy · ‎21-07-2018

Hi, I just joined O2 last week (from EE), and have just noticed that where I am sitting at the moment I have H+ signal (Motorola phone)
My girlfriend is sitting next to me and has full 4G on her Samsung (also on O2)
My phone is 4G compatible, is there a setting that I need to check somewhere to get 4G?
I looked at another similar question and it mentioned to check the SIM card to make sure it has 4G on it, and it has. Anything else I can check or does it need a call to O2?

Thanks in advance

MI5 · ‎21-07-2018

Check your network settings and make sure you have 4g or LTE selected.

If you have, you will have to call to check that you have the correct data bolt on as you may be on Blackberry data by mistake.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Welshyyyyy · ‎21-07-2018

Thanks, yes 4G is selected. I'll ring up later
Thanks for the reply

MI5 · ‎21-07-2018

No worries mate.
Check your apn too, just in case.........
https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎21-07-2018

I get H+ in the notification bar when on the 2G/3G setting, which is actually faster than the other setting, 4G, when contention for the 4G signal is high.

Links to O2 Social Media Team here

Welshyyyyy · ‎21-07-2018

Thanks, I did try the online chat earlier, the guy I was speaking to didn't seem to know what the issue was, and after about 15 minutes suggested I reboot the phone.. So as that didn't do anything I came back and saw your post, I've just added the APN settings, will need to check tomorrow when I'm back in a 4g area (which I'm not at the moment). I did try my girlfriends sim in my phone earlier when we were in a 4g area and I only had H+ again so that would point to the APN settings I guess... Will confirm tomorrow, thanks for the advice

MI5 · ‎21-07-2018

If you need to speak to them, call.
Don't waste your time with chat.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

anticpated · ‎23-07-2018

You could also check whether there is a fault in your postcode area. Although resetting the APN should rule out any configuration errors.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

EmilieT · ‎23-07-2018

Hi @Welshyyyyy, did changing the apn settings sort this out? It'll be very interesting to know how you're getting on with this

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Welshyyyyy · ‎23-07-2018

I amended the APN settings but it's made no difference, in in a 4g area at the moment but still only getting H+

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H+ when I should get 4G

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