Get back discontinued number

[pearlrose]

Stuck in Indonesia throughout Covid, I was advised by O2 to top up pay as you go every 6 months to keep my number active. Did fine until I had Covid and forgot.  Now I've remembered and want to top up before I finally get to  UK in June but I am told my number doesn't exist any more.  Help! How can I get it back?

[Bambino · Accepted solution]

@pearlrose You can call customer service for free by downloading Skype: Guide: A Guide to Skype 

Call +44800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on +44800 081 0255