on 27-10-2019 23:34
Solved! Go to Solution.
on 27-10-2019 23:52
You'll need to contact customer services to unfreeze it.
To prevent this in future you need to make a chargeable call or text at least once every 6 months.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 27-10-2019 23:53
Contact customer service @GillB Because you haven't made a call or sent a text in the last six months your sim will have become inactive. Customer service will connect you again as long as it hasn't been too long.
on 30-10-2019 09:03
Good mroning @GillB, I hoep the info above helped you get this in order now, but please do let us know how you're getting on
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