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Pay As You Go

Level 1: Joiner
Posts: 1
Registered: ‎08-10-2017
Accepted Solution

Frozen back up phone

Hi. I have a back up 'alcatel' phone which i/my son very rarely use. We are going away for a few days and when I tried to top it up it said the account had been frozen. I haven't topped it up since summer last year 2018.
Posts: 108,748
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Frozen back up phone


You'll need to contact customer services to unfreeze it.

Guide: How to find help & contact O2 

To prevent this in future you need to make a chargeable call or text at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,261
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Frozen back up phone

Contact customer service @GillB Because you haven't made a call or sent a text in the last six months your sim will have become inactive. Customer service will connect you again as long as it hasn't been too long.


Guide: How to find help & contact O2 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Frozen back up phone

Good mroning @GillB, I hoep the info above helped you get this in order now, but please do let us know how you're getting on Smiley Happy

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