Free10 and 15 GB data

[Saqib78]

I new pay as you go customer and bought a 10 pounds bundle and was expecting 15 GB data but only have received 3 GB. How can I get that updated I'd also want to use Free 10 pounds credit but that is not uploaded either

[Saqib78]

I am trying Free10 text but getting a reply that this offer is not available to me.. I have tried 5XDATAtext but that doesn't work either

[Cleoriff]

Hi @Saqib78 

You need to speak to O2

Guide: Coronavirus Community Help and Support 

[Saqib78]

Ok will do cheers

[Saqib78]

Can someone please help me.
I have made a big mistake of joining O2 as pay as you do customer. Bought a 10 points bundle hoping to get 15 GB but only getting 3 GB. Was hoping to get 10 pounds extra credit as promised for activating new sim Not getting that either. 

You suggested speaking to a customer service advisor but that is not possible as pay as you go customer team is OFF till next week.

Just to make things worse I can not leave either as I am texting PAC on 65075 and getting a reply that my request cannot be processed. Now I am regretting why I left Vodafone as they are still able to offer web chat and everything else in the middle of this pandemic

[jonsie]

We can't help you here

You need to call, sorry

Guide: Coronavirus Community Help and Support