Solved: Free £10 offer not working

Bug04 · ‎10-12-2018

Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks

EmilieT · ‎11-12-2018

Hey @Cleoriff, it shouldn't be necessary to go through Customer Services for the offer, but in case it doesn't work and the customer is indeed eligible, Customer Services can apply the credit manually

@Bug04 I've just heard back on your query and the offer has now been applied to your account - any issue, let us know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

View solution in original post

MI5 · ‎10-12-2018

I'll tag @Martin-O2 to assist.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Glory1 · ‎10-12-2018

Morning @Bug04

There was a batch of faulty sim cards, which we understoid had been sorted. I will tag our community managers @Martin-O2, @Marjo and @EmilieT to see if one of them can assist you.

Good luck and welcome to the forum

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Bug04 · ‎10-12-2018

Thank you

lukerobinson · ‎10-12-2018

the free10 code never works, you have to call customer services and they will apply the credit manually.

the code is supposed to work but there are lots of complaints about it not working.

Bug04 · ‎10-12-2018

Thanks

jonsie · ‎10-12-2018

It's time o2either fixed this offer or withdrew it. Customer services are overrun at the moment with compensation claims and simple stuff like this just adds to the pressure.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎11-12-2018

Good morning @Bug04, and welcome to the forum A couple of things to check as per the terms and conditions of the offer:

- Did you top-up first before sending the free credit SMS?

- Did you send the free credit SMS within 28 days of activating your new SIM?

If you've already done all of that and are still having issues redeeming this offer, please let us know so we can get someone to look into this for you

Thanks @MI5 and @Glory1 for the mention!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Bug04 · ‎11-12-2018

Hi yes i have done both of those but still not working.

Bug04 · ‎11-12-2018

@EmilieT

O2

Free £10 offer not working

Talkalot

Hello

999 days

Change account name to another

Activate mms service