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Free £10 credit not working

Carly92
Level 1: Joiner
  • 1 Posts
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Have received new sim which says to text free10 to 21500 but not delivering 

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madasaf1sh
Level 78: King of Kings
  • 12041 Posts
  • 69 Topics
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Registered:

@Carly92 

 

Have you topped up your phone at all before sending the text message. 

 

I would also recommend waiting 24 hours for the number to be seen on o2's systems. 


If it still doesnt work, then reach out to Customer Services on 4445

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12041 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@Carly92 

 

Have you topped up your phone at all before sending the text message. 

 

I would also recommend waiting 24 hours for the number to be seen on o2's systems. 


If it still doesnt work, then reach out to Customer Services on 4445

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
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